Self-test and diagnostic report.

When something's wrong: run self-test, generate report, contact support. Saves back-and-forth.

1 · Run self-test

  1. Settings → "Software & License" → "Audio self-test" → "Start test" button
  2. The test walks you through five steps: "Step 1 · Do you hear the test tone?", "Step 2 · Does your microphone respond?", "Step 3 · Does the music dim when you speak?", "Step 4 · Online sessions (Zoom / Teams / Meet)", "Step 5 · License active?"
  3. At each step, click "Works" or "Does not work" yourself
  4. At the end, "Result" shows for each step whether it worked

2 · Export diagnostic report

  1. Settings → "Software & License" → "Generate diagnostic report" → "Build report" button
  2. Optional: brief description of your problem
  3. Preview shows what will be in the report
  4. "Save report" → file picker → saves as .txt
  5. Email the file to support@deutsche-hypnose-online.de

3 · What's in the report

  • App version
  • Electron and Chromium versions
  • OS (Windows 11 build, etc.) + architecture
  • Self-test results per step — only as an event, and only if the self-test ran since the app was started
  • The latest app events since the app was started, at most 250 (phase changes, trigger plays, errors) — they can contain track file names, device names and the save location of a recording; keys and passwords are cut down to at most 4 characters
  • Settings snapshot (crossfade-sec, QuantizeMinLead etc.)
  • Track count + analysis status
  • Names of all detected audio devices (inputs and outputs)
  • Browser language
  • Audio state (sample rate, latency, IDs of the selected outputs) and whether VB-Cable or VoiceMeeter was detected
  • Microphone and ducking settings
  • Number of presets, name and BPM range of the active preset
  • License status (activated, devices in use, expiry date, test mode, last check)
  • Number of saved sessions and storage used
  • Your description from "What happened?"

4 · What's NOT in the report

  • ❌ Audio data or track contents
  • ❌ Full license code (only first 4 and last 4 chars for ID)
  • ❌ Email address, IP, client data

You can open the file in any text editor before sending — it's plain text.

5 · Console logs for live diagnosis

  1. In the app: Ctrl+Shift+I opens DevTools
  2. Console tab
  3. Reproduce the bug
  4. Copy lines starting with engine. or [Hypnotika]
  5. Paste into support email with description of expected vs. actual behavior

Related: Troubleshooting · Contact support